Refund policy:
Refund policy
DecodeTruth
Status: May 2025
1. general
DecodeTruth is a non-profit educational project. The operation of the website and the creation of learning content are supported by voluntary donations, among other things. This refund policy applies to all monies made as part of donations via the website or linked payment services.
2. donations are voluntary
All payments made via our website are voluntary donations to support our educational work. As we do not sell any products or services, there is no legal right to a refund.
3. refund on request
If you have made a donation in error or multiple donations, you can contact us by e-mail within 14 days of the transaction. We will check your case and refund the amount if the donation is technically reversible and has not already been used for a specific purpose.
Please send your request stating the date, amount, payment method and reason for the refund to
E-mail: birk-fiverr@proton.me
4. no refund after 14 days
After 14 days from the date of donation, a refund is generally excluded, as donations are used for a specific purpose. We ask for your understanding.
5. technical problems
If there are technical errors in the payment process (e.g. double debit), please contact us immediately. We will do everything we can to resolve such problems quickly and easily.
6. contact
DecodeTruth
Website: https://decodetruth.org
E-Mail: birk-fiverr@proton.me